Since 1998, Advanced Computers has been repairing laptops, smartphones, tablets and desktops for homes and businesses across Auckland. From cracked screens to liquid damage and slow computers, our technicians see the same issues time and time again.
Here are the five most common computer and phone problems we repair in Auckland — and what you should do if it happens to you.
1. Cracked Laptop Hinges & Damaged Casings
Laptops are designed to be portable, but daily commuting around Auckland — between home, work, school and uni — means they take a lot of knocks. One drop can crack the casing or damage the hinge, exposing internal components to dust, moisture and further structural damage.
Signs your laptop casing needs repair:
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Loose or separating screen hinges
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Cracks near USB or charging ports
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Screen lifting away from the body
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Internal components visible
Ignoring casing damage can lead to motherboard failure or screen cable damage — significantly increasing repair costs.
How we help:
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Full internal inspection for hidden damage
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Hinge repairs and reinforcement
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Replacement laptop casings
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Structural rebuilds for business devices
If your device has taken a fall, bring it to our Auckland branches for assessment before the damage spreads.
2. Cracked Screen
Cracked screens are one of the most common repairs we carry out. Whether it’s an iPhone dropped on Queen Street or a Samsung that slipped out at the gym, screen damage doesn’t mean the device needs replacing.
Common screen issues we fix:
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Cracked or shattered glass
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Black spots or dead pixels
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Flickering display
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Touchscreen not responding
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Ghost touching
Many Auckland customers are surprised to learn screen replacements are often completed quickly and are far more cost-effective than buying a new phone.
Our screen repair service includes:
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Screen replacements
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Quality-tested parts
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Professional installation by experienced technicians
We’ll also check for frame damage or internal issues to ensure the repair lasts.
3. Poor Battery Life & Swollen Batteries
If your device no longer lasts a full day, shuts down unexpectedly, or feels hot while charging, the battery may be failing. Battery performance naturally declines over time, particularly in devices exposed to:
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Constant charging
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High heat (common in cars during summer)
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Heavy daily usage
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Complete discharge cycles
Warning signs you need a battery replacement:
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Battery drains rapidly
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Device only works while plugged in
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Swollen battery pushing against casing
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Unexpected shutdowns
A swollen battery can become dangerous and should be addressed promptly.
We provide:
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Laptop battery replacements
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iPhone and Android battery replacements
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Battery diagnostics
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Safe disposal of old batteries
Replacing the battery can often extend the life of your device by years.
4. Liquid Damage Repairs (Coffee, Water & Spills)
Liquid damage is one of the most urgent repairs we see in Auckland homes and offices. Coffee spills during meetings, water bottle leaks in school bags, and accidental splashes are common causes.
If liquid is spilled on your device:
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Turn it off immediately
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Disconnect power
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Remove the battery (if possible)
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Do not attempt to turn it back on
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Bring it in as soon as possible
Turning the device back on too soon can cause short circuits and permanent motherboard damage.
Our liquid damage service includes:
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Internal ultrasonic cleaning
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Corrosion removal
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Component-level diagnostics
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Data recovery (where possible)
The sooner we assess it, the higher the chance of saving the device — and your data.
5. Slow Computers & Virus Infections
Slow computers are one of the most frustrating issues for Auckland businesses and home users alike. In many cases, the problem isn’t the age of the device — it’s outdated hardware or poor maintenance. Some performance problems are actually computer virus symptoms.
Common causes of slow performance:
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Viruses and malware
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Failing hard drives
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Insufficient RAM
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Outdated operating systems
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Startup program overload
Many older computers can be significantly improved with upgrades rather than replacement.
We offer:
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SSD upgrades for faster performance
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RAM upgrades
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System clean-ups and optimisation
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Operating system reinstallation
An SSD upgrade alone can make a laptop feel brand new.
Why Choose Advanced Computers?
Advanced Computers has supported Auckland homes and businesses since 1998. With branches in Rosedale (North Shore) and Penrose, we provide trusted, local computer repair services backed by decades of hands-on experience.
What sets us apart:
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Experienced technicians — not outsourced repairs
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Repairs for Apple, Windows and Android devices
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Transparent advice before any major work
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Support for both residential and business clients
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Established local reputation
We don’t just fix devices — we help customers make informed decisions about repair vs replacement.