Terms & Conditions

Advanced Computers Limited
(Phone: 0800 622349 PO Box 101626 NSMC Auckland 0745)

Advanced Computers Guarantee to Solve Your Techy Problems

Fast Quote, No Fix, No Fee Charged!

 

Advanced Computers Limited (“A C”) undertakes to provide a viable solution to your computer and electronic equipment problems. Here are Terms & Conditions 2017:

 

  1. Inspection Fee (Non-refundable)

The Inspection Fee covers the time spent by the technicians in disassembling, diagnosing or assessing the equipment to ascertain a cause and solution. Inspection fee starts from $60 incl GST, which will be taken off the final repair fee if a repair quote has been approved to go ahead.

 

The term “equipment” is a general description to describe the customer’s device, such device may include and is not limited to computer, printer, storage media, smart phone and other electronic device.

 

  1. Authorization

The client authorizes A C to conduct an evaluation of the equipment to determine the nature of the damage and provide an estimate of the repair cost and duration of repair. The customer authorizes A C, its employees and agents to receive and transport the equipment to, from & between its facilities.

 

  1. Quotes are estimations only

All quotes provided by A C are estimates and are given based on the information available at the time of inspection. If the fault diagnosed is materially different from the initial inspection, A C will notify the customer and provide the customer with a revised quote.

 

  1. Unresolved problem – “Free if problem not fixed”

Where the initial problem cannot be resolved, A C will not charge for its attendances in the repair and service for the equipment. The initial Inspection Fee remains payable.

 

  1. Priority repairs (same day and 1 hour express) available upon request

Subject to the availability of hardware parts and complexity of the necessary repairs, A C may complete repair works on the same day or within 1 hour subject to the payment of additional fees.

 

  1. Customer’s 100% Satisfaction Guarantee

(a)        A C offers a three month ‘return-to-base’ guarantee on all hardware repairs and repaired parts undertaken by it. This warranty covers equipment which has been used for its intended purpose only.

(b)       If for any reason a hardware repair fails within three months from the first repair, A C will attend to one (1) further repair at no extra charge. A C will only endeavour to provide a maximum of one further repair to the same or similar initial hardware problem within three months from the first repair. Where the hardware failure has not been resolved by A C after two total tries within the three month guarantee period, A C will return the equipment to the customer in the current condition. The initial repair costs, excluding Inspection Fee will be refunded to the customer.

(c)        When a guarantee is contested, the customer must allow a reasonable time for the item to be checked by A C and if necessary, return the parts to the original equipment supplier / manufacturer, which in some cases may take up to four weeks.  Additional charges may apply on request outside of warranty period.

 

  1. Job Instruction

While A C will use its best endeavours to record the customer’s instructions, it is the customer’s responsibility to clearly explain in detail the nature of the problem. The customer acknowledges that A C’s initial inspection will be based on the customer’s instructions and it shall not be responsible for failure to diagnose or detect any other matters which are not disclosed.

 

  1. Customer’s responsibility to back-up data

(a)        It is the responsibility of the customer to back-up all data on the equipment.

(b)        In the event that back-up services are requested by the customer or back-up services are offered by A C and accepted by the customer, and where such back-up fails, the customer will be provided with secondary solutions as soon as reasonably possible.

(c)        A C recommends removing all SIM cards and memory cards before bringing the computer or other items for servicing.

 

  1. Equipment held by A C:

            (a)        Storage fee

The customer agrees to collect his / her equipment within ONE week of:

  • a quote being issued but the customer does not want to proceed with the proposed repair ; or
  • the issue of an invoice following the completion of repair; or
  • Where A C cannot undertake the repair for whatever reasons.

 

If the customer fails to collect the equipment after one week of either clause 9(a)(i), (ii) or (iii), then A C will issue the customer a first notice for collection. The customer will be charged a storage fee of $1.00 calculated on a daily basis from the expiry of the notice to the actual date of collection.

The customer acknowledges that A C has the right to detain the equipment if there is an outstanding payment for the repair and/or storage fee.

 

The customer further acknowledges that he/she has provided a contact address (phone, email or physical address) to A C and any communication delivered to the given address shall be deemed to be received by the customer the following day after the delivery of the message.

 

(b)        Right to dispose equipment.

When a customer fails to collect the equipment within one month from the date of the first notice issued under clause 9(a), A C will issue a final reminder to the customer to collect within ONE week from the date of the final reminder. Where the customer does not take any action to collect the equipment within the final notice period, the equipment will be disposed in accordance with clause 9(c) without further notice to the customer.

 

(c)        No further liability

All items not claimed within the notice period under clause 9(b) will be sold. The sales proceeds less any outstanding payment, disposal and administrative costs will be refunded to the customer. Where the sales proceeds are less than the combined total of the outstanding payment, disposal and administrative costs, the shortfall will be deemed to be a debt owing to A C.   A C has the discretion to appoint a debt collector to collect the debt and to retain the customer’s personal credit records for a period no longer than 5 years.

 

  1. Payment

A non-refundable inspection fee starting from $60.00 covers the initial inspection and is to be paid up-front. The balance payment is due upon completion of a successful service, prior to release of the equipment (whether shipped, picked up or downloaded) to the customer, unless a special arrangement has been made. The customer is responsible for all shipping costs (irrespective of whether any repair is undertaken), custom duties and taxes to and from A C.       

 

  1. Confidentiality

A C will use its best endeavours not to disclose any information on data files supplied with, stored in, or removed from the client except to staff or agents of A C.

 

EXCLUSIONS

12.1     A C will not be required to provide a solution if: –

(a)        the customer does not provide copies of the licensed software; or

(b)        the customer does not provide the access code to the customer’s equipment; or

(c)        the manufacturer no longer stocks the required replacement hardware or software; or

(d)       the service desired by the customer is beyond the expertise and scope of A C.

 

12.2     Alternative solution

If the customer desires an alternative solution to that offered by A C, then A C cannot guarantee to provide such alternative solution within the terms of this agreement.

 

THREE MONTH GUARANTEE EXCLUSIONS

 

13.1     Software cover

All Repairs relating to:

  • equipment infected with virus, Trojans, spyware, adware, fakeware, updates; or
  • customer added applications, application changes, cache, script affects or process conflicts that damage or alter the Operating System or software environment

will not be covered under the guarantee.

 

13.2     Liquid damage

Equipment with liquid damage is more likely to be successfully repaired by A C if brought to it within 24-48 hours of the damage. While Advanced Computer will use its best endeavours to repair damage caused by liquid spillage, the guarantee shall not apply.

 

13.3     Operation of applications outside of Advanced Computer’s premises

Due to different network setups, dial-up layout, internet speed, or wireless setup outside of A C’s premises, A C shall not be obligated to and will not be responsible for the operation of applications such as Microsoft Outlook or other applications.

 

13.4 Cleaning of sensor, lens, PC and other equipment

AC does guarantee on equipment cleaning, including digital camera sensor cleaning, camera lens cleaning, PC cleaning and other equipment cleaning. Customer is advised to inspect the equipment carefully on pickup or delivery and inform AC within 48 hours of any dissatisfaction with the cleaning service. Claims after 48 hours will be treated as a new service request.

 

  1. Limited liability

(a)        A C shall not be liable for any claims relating to the physical functioning of data storage media whether it is part of or a removable component of the equipment.

(b)        The Customer acknowledges the inherent risk involved in data recovery. All repairs or work relating to data recovery or  back-up services from A C; or where back-up is offered by A C and is not accepted by the customer; or where data for back-up services are not fully or correctly specified to A C, A C shall not be liable under any circumstances for any loss, alteration or corruption of any data, information, files, films or other media, loss of revenue or profits, incidental, contingent or consequential damages however caused, before, during or after service.

(c)        A C’s maximum liability of any kind with respect to services including the replacement of parts, including any negligence on its part, shall be limited to the sum equivalent to the cost of service quoted to the customer.

(d)       Subject to claim policies of the courier company, liability of the courier companies in respect to loss of or damage to goods on delivery is limited to $1,500.00.

 

  1. Disclosure statement

A C is not obliged to disclose information relating to the location of its workshops and repair stations to their customers.

16. Parts statement

To maintain your item sent in for repair at a high standard, some aged or broken consumable parts may be replaced without notice, this cost is covered at the original quoted price. Advanced Computers takes no liability from this arrangement. Your quote approval will be treated as your formal acceptance of this term.