Now Providing Essential IT Services

Samsung service center
With the advice from Ministry of Business, Innovation & Employment (MBIE), we are pleased to announce that our North Shore office is now operating Monday to Friday – 9:30am to 6pm, under the following conditions:
  • Provide IT, maintenance and repair services for the operation of utilities and businesses in communications and supply chains.
  • Provide critical support services to ensure businesses and their employees can continue working from home.
  • Provide IT, maintenance and repair services to ensure the safe operation of essential businesses.
  • Provide repair service for connectivity devices essential for the maintenance of connectivity (e.g. to conduct essential business, receive news, or contact doctor). Connectivity devices can be TVs, mobile phones, smart phones, telephones, computers, modems/internet, radios. Please note under the guideline, customers are required to make the decision on whether the repair is essential to maintain connectivity.

Keeping our customers and team safe is our top priority. We operate under strict health and safety guidelines advised by the NZ government. Our IT experts are ready to help, feel free to talk to one of them via online live chat (orange icon at bottom right corner) or call 0800 622 349.

How To Book Your Repair 

Please use our online repair request form to book your next repair service during the alert level 4 period. Once submitted, one of our experts will contact you to make repair arrangements.

Dropping off your device
After completing the online form, customers can choose to courier or drop off the device to our North Shore office. All drop-offs will be contactless and our staff will always maintain a two meter distance with customers.

Collecting your device
Our staff will contact the customer once the device is repaired. Repaired devices can either be collected through contactless pick-up at our North Shore office or we can courier it back at the customer’s expense.

For more details please talk to one of our team members.

Posted in Latest News.