1,000+ Reviews and Counting: Why Customers Continue to Trust Advanced Computers
Advanced Computers has passed 1,000 customer reviews across Google and NoCowboys. Here are the themes that come through in recent customer feedback, from communication and turnaround times to difficult repairs and data recovery.
Advanced Computers has reached a milestone of 1,011 customer reviews across its Google and NoCowboys profiles. The Penrose branch has 442 Google reviews, while the Rosedale branch has 366. A further 203 reviews are published on NoCowboys.
Reaching 1,000 reviews means more than having a large number displayed on a profile. Each review represents a customer who chose to share what happened during their experience with Advanced Computers.
The reviews cover a wide range of situations. Customers have brought in laptops, Macs, desktop computers, phones, cameras, TVs, speakers and other electronics. Some needed a straightforward upgrade. Others arrived with a device that had an unusual fault or important data that needed to be recovered.
To mark the milestone, we looked at some of the recent feedback and the experiences customers chose to share.
Helping Customers Get Their Devices Working Again
Some customers arrive with a straightforward problem. Others have a fault that is harder to identify.
- At Penrose, Mary D. brought in a device with what she described as a “simple but curious problem”. The issue involved a screw, and the team was able to resolve it within minutes.
- At Rosedale, Joel P. brought in a faulty circuit board from a factory machine with limited information about the board. The team identified and repaired the problem.
- Sandy A. had a different challenge with a camera experiencing zoom problems. Parts were difficult to source, but the camera was eventually repaired and returned working. Sandy said the repair saved her from having to buy a new camera at a much higher cost.
Keeping Customers Informed
For customers sending equipment away or waiting for a repair, knowing what is happening can make the process easier.
- Jeff M. sent a Canon L lens to the Penrose branch from out of town. He said the team made the process effortless and kept him informed from inspection and quoting through to the completed repair.
- At Rosedale, Camille K. had two devices serviced: an iPod Classic and an ASUS ROG 8 Pro. The ROG 8 Pro is a smartphone, and the work involved replacing its camera lens. Camille said the team inspected both devices first, explained the issues, set expectations and kept her informed about the process.
- Jenny W., who has used Advanced Computers for multiple laptop and mobile phone repairs over the years, also mentioned clear communication and said the team was upfront about pricing and happy to answer questions.
Fast Turnaround and Efficient Service
Some repairs are more time-sensitive than others.
One recent NoCowboys customer (Mandy) needed important files recovered from a Mac before an IRD submission deadline. The customer said Richard and the team handled the data recovery professionally and efficiently, recovering the files in time to meet the deadline.
Mandy gave Advanced Computers 100% ratings for communication, quality, reliability and value.
“Thankfully, they managed to recover the important files in time for me to submit the information required by IRD before the deadline.”
“Excellent service, great communication, and highly reliable. Highly recommend!”
Other recent customers also mentioned turnaround time.
- Esther C. said her MacBook Air screen replacement had clear communication and a quick turnaround.
- At Rosedale, Adriana Z. said her computer was repaired in a day, while Tineke L. described her service as faster than expected.
Finding the Cause of the Problem
A customer may have an idea about what is wrong with a device before it is assessed. The eventual diagnosis can be different.
- Hamish M. suspected that his laptop had a hardware problem after waiting for assistance through HP. Advanced Computers identified a corrupt Microsoft update as the cause instead and completed the fix overnight.
- Richard D. also mentioned the value of getting practical advice, saying the team helped him save $80.
Solving Problems That Are Not Always Straightforward
Some of the most interesting reviews involve problems that were not immediately obvious.
- Mary Davenport brought in a device with what she described as a “simple but curious problem.” The issue involved a screw, and the team resolved it within minutes.
- At Rosedale, Joel Posthuma brought in a faulty circuit board from a factory machine with limited information about the board. The team identified and repaired the problem.
- Camille Monique Kemp had an iPod Classic repaired despite the difficulty of sourcing parts for the device in New Zealand. The same visit included a camera lens replacement on an ASUS ROG 8 Pro.
- Sandy Austin brought in a camera with zoom problems. The repair encountered a parts-sourcing issue, but the camera was eventually returned working. Sandy said the repair saved her from having to buy a new camera at a much higher cost.
Advanced Computers also has technicians with specialist experience across Apple hardware, business IT systems, logic boards, cameras, printers, gaming consoles and electronic equipment. The Advanced Computers technician team explains the different areas of technical expertise within the business.
Working With Different Types of Technology
The 1,000-plus reviews cover considerably more than computers. Recent feedback includes:
- Laptops and desktop computers
- MacBooks
- Mobile phones
- Cameras and camera lenses
- TVs and portable speakers
- iPods
- Circuit boards and other electronics
- Data recovery
John S. recently had the RAM upgraded on his HP laptop and described the service as “super fast” and professional. Donna P. praised the team after they helped with repairs to a TV and portable speaker. Claudine N. also reviewed her experience with a camera repair at Penrose.
The range of devices appearing in customer reviews reflects the different types of technology that customers bring to Advanced Computers.
1,011 Reviews Across Penrose and Rosedale
The 1,011-review milestone brings together feedback from customers who have visited Advanced Computers for very different reasons. At Penrose, recent reviews include laptop upgrades, MacBook repairs, camera and lens servicing, TV and speaker repairs, and general technical assistance. At Rosedale, recent reviews include computer and laptop repairs, Apple devices, cameras, circuit boards and other specialist electronics.
Advanced Computers operates two service centres in Auckland: 67 Station Road, Penrose, and 7C Triton Drive, Rosedale. The company was established in 1998 and provides repair and technology services from both locations. Customers can find more information about each location through the Penrose branch and Rosedale branch pages.
Thank You for 1,000+ Reviews
Passing 1,000 reviews is a milestone for Advanced Computers, but the number represents individual customer experiences. To everyone who has taken the time to leave a review, thank you.
Whether you visited Penrose or Rosedale, sent equipment in from elsewhere, or brought in a problem that needed careful investigation, your feedback has helped Advanced Computers reach more than 1,000 reviews.
Thank you for being part of the milestone.