Phone Repair – Screen & Battery Replacement
We repair smartphones from all leading manufacturers, including Google Pixel, Huawei, LG, and Sony. Whether you have the latest 2026 flagship model or an older device, we provide quality, fast, and affordable repairs across our Auckland service areas.
Our Phone Repair Process
1. Book Online or Drop Off Your Phone
Book online and send your phone to us, or walk straight into our Rosedale or Penrose workshop — no appointment necessary. We repair smartphones from all leading manufacturers: Google Pixel, Huawei, LG, and Sony — the latest flagship models or older devices.
2. Bench Diagnosis
Our technicians check your phone to pinpoint the exact fault — screen, battery, charging, water damage, or software. Most diagnoses are completed the same day.
3. Fixed Repair Quote
We’ll call or text you with a clear quote before any chargeable work begins. If your device isn’t worth repairing, we’ll tell you and discuss trade-in options toward a newer model instead.
4. Repairs Performed
Once approved, our technicians get to work using quality replacement parts. Unlike many competitors who default to swapping expensive modules, our electronics technicians are among the most experienced in New Zealand at motherboard and logic board repair — tracing faults to the exact component rather than a full board replacement. Your data is protected throughout.
5. Full Testing
Every repaired phone goes through thorough testing to confirm the fix before it leaves our workshop.
6. Pickup / Delivery
We’ll call or text you as soon as your phone is ready. Mailed-in devices are couriered back to you. We also offer FREE courtesy phones for the duration of your repair (subject to availability), so you’re never left without a device.
How We Fix Your Phone
Once diagnosis is complete and you’ve approved the quote, here’s what happens to your phone:
1. Disassembly
Your phone is carefully opened down to the affected component, taking care with adhesive seals, connectors, and small components specific to your device’s build.
2. Component-Level Testing
Before replacing anything, we test the specific circuit or part in question — this is what lets us trace and fix a motherboard or logic board fault instead of swapping the entire board.
3. Repair or Replace
Depending on the fault, we carry out board-level circuit repair or fit a quality replacement part — screen, battery, charging port, speaker, or camera module.
4. Reassembly
Your phone is rebuilt to original spec, with new seals and adhesive fitted where required to help maintain water resistance where applicable.
5. Final Function Test
Before it leaves our workshop, we test the repaired function directly — display, touch response, battery charging, camera, speakers, and connectivity.
Common Phone Problems We’ve Fixed
- Cracked or Shattered Screen Replacement
- Battery Replacement Service
- Charging Port Repair
- Camera Repair
- Back Cover / Body Housing Fix
- LCD/AMOLED Glass Replacement
- Liquid/Water Damage
- Motherboard and Logic Board Repair
- Speaker and Microphone Issues
- OS and Software Troubleshooting
- Wi-Fi and Bluetooth Connectivity Problems
- Lost Data Recovery
We repair all major brands and models, from the latest 2026 flagship devices to older phones still in daily use, and offer FREE courtesy phones for the duration of most repairs.
Most mobile phones can be fixed at a reasonable cost. If your phone is broken or damaged, bring it to our workshops on Auckland’s North Shore or Central Auckland for a guaranteed repair. We understand the inconvenience of being offline, so we offer FREE courtesy phones for all mobile repairs (subject to availability).
If you are outside of Auckland, you can send your mobile phone to us via courier. If your device is beyond repair, we also offer trade-in options toward a replacement.
Component-Level Motherboard Repairs
Unlike many competitors who simply replace expensive modules, our electronics technicians are among the most experienced in New Zealand at motherboard and logic board repairs. Using micro-soldering, we can identify specific circuit issues and fix them at a fraction of the cost of a full replacement, ensuring a quick turnaround and lower prices.
Insurance-Accredited Repairs
Advanced Computers is a recognised service provider for major New Zealand insurance companies. For over 27 years, we have helped customers navigate claims by providing detailed inspection reports and authorised repair services across our local service network.
Genuine vs OEM Parts: What’s Right for Your Phone Repair?
This is a question we get asked regularly, and we think it deserves a straight answer rather than vague reassurances.
Genuine Manufacturer Parts
These are parts made by or for the phone’s original manufacturer — Google, Huawei, LG, or Sony — and sourced through official or manufacturer-approved channels. They match your phone’s original specification exactly, which matters most for screens and batteries, where colour calibration, touch response, and battery health reporting can be affected by the part used.
High-Quality OEM Parts
OEM (Original Equipment Manufacturer) parts are made to the same specification as the original, often by the same factories that supply the major brands, but distributed outside the manufacturer’s official channel. Quality varies significantly across suppliers — we only use OEM parts sourced from reputable suppliers with consistent quality standards, so you’re never getting a bargain-bin part.
The Choice Is Yours
We don’t make this decision for you. Once we’ve diagnosed the fault, we’ll explain whether genuine or high-quality OEM parts are available for your specific repair, along with the price difference, and let you choose what’s right for your phone and your budget.
As a general guide:
- Current flagship models — genuine parts are often worth the extra cost, particularly for screens, where colour accuracy and touch sensitivity are most noticeable
- Older or budget devices — high-quality OEM parts are often the more practical choice, given the device’s value
- Structural parts, buttons, cameras — context-dependent; we’ll advise based on your specific model and repair
We will never use a part we wouldn’t be comfortable explaining to you. If you want to know exactly what’s going into your phone before we start, just ask.