Meet the Technicians Behind Advanced Computers
The Right Expertise for Every Repair
Advanced Computers has a team of technicians with different technical backgrounds and areas of expertise. Apple hardware, business IT systems, logic boards, cameras, printers, gaming consoles, and electronic equipment can require very different skills, so technicians work within the areas they know best.
Our team includes Apple Certified Engineers, Microsoft Certified Systems Engineers (MCSE), Cisco Certified Network Associates (CCNA), Brother Certified Service Engineers, Certified Electrical Engineers, and specialists in board-level electronics, cameras, gaming consoles, and commercial equipment.
From our Penrose and Rosedale workshops, the team works across computers, Apple devices, business systems, electronics, cameras, printers, and gaming equipment. Complex jobs may involve more than one technician when a fault requires expertise from different areas.
Our Areas of Expertise
Our technicians collectively specialise in:
- Mac service Auckland
- Camera and lens servicing
- Apple service Auckland
- Printer repairs
- Laptop repair Auckland
- Television and monitor repairs
- Computer repairs
- Gaming console repairs
- Business IT support and server infrastructure
- Electronic circuit board diagnostics
Meet Our Technicians
William
Senior Apple Certified Technician
With over 10 years at Advanced Computers, William is an Apple Certified Engineer dedicated to delivering cost-effective, long-lasting repair solutions. Known for his attention to detail and exceptional customer care, William regularly shares his knowledge with colleagues and customers alike, helping them make informed repair decisions.
- Areas of Expertise Apple computers, MacBooks, iMacs, hardware diagnostics
- Brands Repaired Apple
- Common Faults Solved Logic board failures, hardware diagnostics, general Apple system troubleshooting
- Certifications Apple Certified Engineer
- Industry Experience 10+ years
- Related Services iMac Repairs Auckland, iPhone Repairs
David
Senior IT Solutions Specialist
David graduated from the University of Auckland with a degree in Computer Science in 2000. Holding CCNA, SCSA, and MCSE certifications, he brings more than 20 years of experience supporting both corporate and residential clients, offering complete IT solutions from hardware repairs to complex network and infrastructure support.
- Areas of Expertise Business IT support, servers, networking
- Brands Repaired HP, Dell, Lenovo, Microsoft, Apple
- Common Faults Solved Enterprise system failures, hardware troubleshooting, network and infrastructure issues
- Certifications CCNA, SCSA, MCSE
- Industry Experience 20+ years
- Related Services Computer Repair, Laptop Repair, IT Services
Ralf
Brother Certified Service Technician
Ralf is an energetic, customer-focused technician with more than 5 years of repair experience. He became a Brother Certified Service Engineer in 2026 and is recognised for his prompt, efficient support across smartphones, tablets, Apple devices, and printers.
- Areas of Expertise Smartphones, tablets, printers, Apple devices
- Brands Repaired Brother, Apple, Samsung, HP
- Common Faults Solved Printer faults and connectivity issues, mobile device repairs, Apple hardware diagnostics
- Certifications Brother Certified Service Engineer (2026)
- Industry Experience 5+ years
- Related Services Printer Repairs, Mobile Phone Repairs, Samsung Phone Repair, Samsung Tablet Repair
Daniel
Senior Electronics Repair Engineer
Daniel brings more than 18 years of experience in electronic circuit design, research and development, and advanced board-level repairs. Having worked with leading technology companies, he specialises in diagnosing complex electronic faults that many workshops consider beyond repair — and enjoys restoring equipment others have given up on.
- Areas of Expertise Circuit board diagnostics, electronic design, audio-visual equipment
- Brands Repaired Sony, LG, Panasonic, Epson
- Common Faults Solved PCB failures, component-level faults, complex electronic diagnostics
- Industry Experience 18+ years
- Related Services Circuit Board Repairs, Audio-Visual Equipment Repairs, Component-Level Diagnostics
Phil
Certified Electrical Engineer
Phil is a New Zealand Certified Electrical Engineer with more than 20 years of experience repairing televisions, monitors, and projectors. His ability to diagnose complex electronic faults has saved customers significant replacement costs and lengthy overseas parts delays — including one memorable repair that restored a commercial elevator control board within two working days, avoiding a costly replacement shipped from the UK. Phil believes there's no better reward than a satisfied customer.
- Areas of Expertise TVs, monitors, projectors, industrial electronics
- Brands Repaired Sony, Samsung, LG, Panasonic, Epson, NEC
- Common Faults Solved Power supply failures, circuit board faults, commercial electronic equipment repairs
- Certifications New Zealand Certified Electrical Engineer
- Industry Experience 20+ years
- Related Services TV Repairs, Projector Repairs, Commercial Electronics Repair
Kevin
Advanced Logic Board Repair Specialist
Kevin has specialised in computer logic board and circuit board repairs for over 15 years. His exceptional diagnostic skills let him identify faults at component level, particularly on liquid-damaged devices and boards that would otherwise require expensive replacement. One customer saved more than NZ$1,000 after Kevin successfully repaired a MacBook Pro logic board that would otherwise have needed full replacement.
- Areas of Expertise Logic board repair, liquid damage recovery, component-level repair
- Brands Repaired Apple, HP, Lenovo, Dell
- Common Faults Solved MacBook logic board failures, motherboard faults, liquid damage recovery
- Industry Experience 15+ years
- Related Services MacBook Repairs, iMac Repairs, Laptop Repairs
James
Senior Camera & Lens Repair Engineer
James is a Certified Camera Engineer with over 15 years of hands-on experience repairing digital cameras, lenses, and camcorders. His expertise includes precision lens calibration, sensor cleaning, and mechanical repairs requiring exceptional attention to detail — the kind of work only entrusted to technicians with the highest level of skill and precision.
- Areas of Expertise Camera and lens repairs, calibration, maintenance
- Brands Repaired Canon, Nikon, Sony, Fujifilm, Panasonic
- Common Faults Solved Lens calibration issues, sensor faults, camera and camcorder servicing
- Certifications Certified Camera Engineer
- Industry Experience 15+ years
- Related Services Camera Repairs, Lens Calibration, CCTV Repairs
Hong
Vintage Camera Restoration Specialist
Hong is passionate about classic photography and specialises in servicing and restoring vintage film cameras. His deep understanding of traditional camera mechanics lets him revive equipment that has sat dormant for decades — including one remarkable restoration that brought a camera over 100 years old back into full working order after being unused since the Second World War era. Hong has particular expertise in Pentax cameras and is renowned for his meticulous workmanship.
- Areas of Expertise Film cameras, vintage camera restoration, precision mechanical servicing
- Brands Repaired Pentax, Leica, Canon, Nikon, Minolta, Olympus
- Common Faults Solved Mechanical shutter faults, full vintage camera overhauls, restoration of long-dormant equipment
- Industry Experience Extensive specialist experience in film camera restoration
- Related Services Camera Cleaning, Camera Repairs, Mechanical Shutter Repairs
Kerry
Gaming Console Repair Specialist
Having grown up with gaming technology, Kerry combines his passion for gaming with professional repair expertise. He specialises in PlayStation console repairs, including HDMI port replacement, overheating issues, power faults, and motherboard repairs, and also provides efficient repairs for Xbox consoles and handheld gaming devices — helping gamers get back to playing as quickly as possible.
- Areas of Expertise PlayStation, Xbox, handheld gaming devices
- Brands Repaired Sony , PlayStation, Microsoft Xbox, Nintendo
- Common Faults Solved HDMI port failures, overheating, power faults, motherboard repairs
- Industry Experience Professional gaming console repair specialist
- Related Services Gaming Console Repairs, PlayStation Repairs, Xbox Repairs
How We Approach Every Repair
Every repair completed at Advanced Computers follows a structured process designed to deliver accurate diagnostics, reliable repairs,
and a consistent customer experience. While individual procedures vary depending on the device, our technicians work to the following workshop standards:
Professional diagnostics before recommending any repair.
Clear explanation of the fault, available repair options, and upfront quotation before work begins.
Safe handling of electronic devices using electrostatic discharge (ESD) protection and professional workshop procedures.
Repairs assigned to technicians with relevant expertise whenever appropriate.
Final quality inspection before the device is returned to the customer.
Repairs assigned to technicians with relevant expertise whenever appropriate.
High-quality replacement parts used where suitable and available.
Functional testing after repairs to verify that the reported fault has been resolved.
Additional testing where required, including charging, connectivity, display, storage, or performance checks.
Practical aftercare advice and maintenance recommendations where appropriate.
Our objective is to provide repairs that are accurate, transparent, and built to last whenever a repair is technically and economically viable.
Equipment We Use
Accurate repairs begin with accurate diagnostics. Our technicians use professional tools and specialised equipment to identify faults before recommending any repair, helping avoid unnecessary parts replacement and giving customers confidence in the work being carried out.
- Diagnostics & Testing
- Board-Level & Micro Repairs
- Cleaning & Restoration
- Precision Optical Equipment
Diagnostics & Testing
- Oscilloscopes
- DC power supplies
- USB-C power analyser
- Logic board tester
- Professional diagnostic software
- Network testing and troubleshooting equipmen
- Electronic component testing and measurement tools
Board-Level & Micro Repairs
- Microsoldering stations
- Thermal imaging cameras
- EEPROM programmer
- Digital microscope
- Stereo inspection microscopes
This equipment supports the specialist work carried out across our team — from Kevin's component-level logic board diagnostics to James's precision lens calibration and Daniel's board-level electronics repairs.
Cleaning & Restoration
- Ultrasonic cleaners
Precision Optical Equipment
- Camera calibration and precision optical servicing equipment
Ongoing Training & Professional Development
Technology is constantly evolving, and so are the skills required to repair it. Our technicians regularly update their knowledge to keep pace with new hardware platforms, operating systems, diagnostic techniques, and manufacturer technologies.
From the latest Apple Silicon Macs and Windows laptops to enterprise networking, gaming consoles, printers, and specialist electronic equipment, our team is committed to maintaining the technical expertise needed to deliver reliable repairs today and into the future.
Frequently Asked Questions
Got questions about our technicians? Here are answers to the most common queries.
Can I request a specific technician?
Every device that comes through our door is automatically matched with the technician best suited to the job — whether that’s an Apple specialist, an electronics engineer, or a gaming console expert. This means you don’t need to request anyone specific; you’re already getting the right person for your repair from the moment you book in, backed by the same standards of care and communication across our whole team.
Do different technicians specialise in different repairs?
Yes. Rather than having generalists handle every job, we’ve built a team where each technician focuses on a specific area — Apple hardware, business IT and networking, printers and mobile devices, TVs and monitors, logic boards, cameras and lenses, vintage cameras, and gaming consoles. This means your device is handled by someone with deep, specific expertise in that exact type of repair, not just general experience.
Do I need to pay each technician who works on my repair?
No. You pay a single repair fee, regardless of how many technicians are involved. At Advanced Computers, our team collaborates to deliver the best possible solution for your device, whether the repair is simple or complex. Our quotation reflects the complete repair solution, backed by our quality assurance and service guarantee.
Book Your Repair
Whether it's a computer that's stopped turning on, a phone or laptop with liquid damage, a gaming console with a hardware fault, or a camera that needs precision servicing, our specialist technicians are here to help. Book your repair online today or visit our Auckland workshops for a professional assessment.